Haiwo's global after-sales service management platform upgrade promotes Haiwo's service to continue to lead

In order to continuously improve the user experience and better serve the overseas market, from July 30 to 31, 2019, Haiwo Machinery (China) Co., Ltd. held an internal training program for the “Haiwo·Home” after-sales service system in the Asia-Pacific region in Yangzhou. Sales and after-sales service leaders from Singapore, Australia, Indonesia, Thailand, Vietnam, and Malaysia participated in the training.
In-house training for the “Haworth Home” after-sales service system in the Asia-Pacific region In-house training for the “Haworth Home” after-sales service system in the Asia-Pacific region

The global manufacturing industry is undergoing tremendous changes, and the transformation of manufacturing service digitization is crucial. The “Haiwo·Home” brand was founded in 2008 and is the unique after-sales service system of Haiwo as the leader in the global logistics self-loading industry. After experiencing multiple rounds of demand communication and global technology deployment communication, the upgrade of the global after-sales service management platform was completed.

Hyva Asia Pacific Service System Hyva Asia Pacific Service System

The training of the service system upgrade in the Asia-Pacific region mainly covers four aspects: APP client, WeChat, Haiwo home cloud management system and Hayworth genuine traceability platform. It realizes online online repair, work order distribution, real-time tracking, parts shipping and service. Station settlement, anti-counterfeiting and other functions are designed to enhance the satisfaction of overseas users, make the user's maintenance experience more efficient and convenient, promote coordinated operations across national, inter-organizational and cross-product lines, and promote the continuous navigation of Haiwo services.

This training is also an opportunity for the Haiwo team to exchange and learn from each other. The upgrade of the global after-sales service management platform has also promoted Haiwo's deepening globalization strategy.

Mr. Michael, Sales Director, Australian Environmental Sanitation, Hayward Mr. Michael, Sales Director, Australian Environmental Sanitation, Hayward

At the end of the training, Mr. Michael, the sales director of Haiwei's Australian sanitation, said: "The upgrade of this service platform has a good impetus to improve overseas service levels and create greater value for customers."

Hyva is committed to providing value-added service solutions to its partners' businesses, making them the ideal partner for global customers and sharing value.

Reading volume: Source: Hayward dump truck systems Author: Yue Feng

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